e-Learning Course on Customer Relationship Management for SMEs at CJCC

e-Learning Course on Customer Relationship Management for SMEs at CJCC
Chet Pisey (Head of Training and Translation)

On July 30 till August 2, 2012, Mr. Chet Pisey (Head of Training and Translation for the Office of Human Resource and Administration) and Mr. By Bunsothearith (Deputy Director of Human Resource) participated in a course on ‘Customer Relationship Management for SMEs’ at the Cambodia-Japan Cooperation Center (CJCC).

It was an e-Learning course where training was given over a video link on the first two days to participants in five countries (other participants were from Indonesia, the Lao PDR, Philippines and Fiji). It consisted of seven modules presented by Dr. Sudarsana Karmar; the associated hand-outs were clearly written.

On the third day, all Cambodian participants went for a site-visit to Cambodian Beverage Company, the local producers of Coca-Cola. There, a brief but thorough presentation was given by the Head of Administration and other key staff. There was a tour of the production lines where staff were standing by to explain how Coca-Cola is produced.

After the visit, we returned back to CJCC and were assigned to groups to compile the information obtained and do a presentation, to enter for a Tele-competition with groups via video conference from the other four countries. Indonesia won, Cambodia was fourth and the Lao PDR last.

We are grateful to the University of Cambodia for sending us to this special training workshop: we learned a lot to share with others and implement at the University.